Privacy Policy
Last Updated: December 2, 2024
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Introduction
Welcome to Kuldu. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.
This privacy policy applies to information we collect about you when you use our website, make a purchase, or communicate with us. By using our website, you agree to the collection and use of information in accordance with this policy.
Information We Collect
1. Information You Provide to Us
- Account Information: Name, email address, password, phone number
- Order Information: Billing and shipping addresses, payment information
- Communication: Messages, reviews, survey responses, customer service inquiries
- Profile Information: Preferences, interests, demographic information
2. Information Collected Automatically
- Device Information: IP address, browser type, operating system
- Usage Data: Pages viewed, time spent, clicks, search queries
- Location Data: Approximate location based on IP address
- Cookies: Session data, preferences, authentication tokens
3. Information from Third Parties
- Payment Processors: Transaction details, payment verification
- Social Media: Profile information if you connect social accounts
- Analytics Providers: Website usage statistics and trends
How We Use Your Information
We use the information we collect for various purposes, including:
- Order Processing: To process and fulfill your orders, including shipping and customer support
- Account Management: To create and manage your account, including authentication
- Communication: To send order confirmations, shipping updates, and customer service messages
- Marketing: To send promotional emails about new products, special offers (with your consent)
- Personalization: To customize your shopping experience and show relevant products
- Analytics: To understand how visitors use our website and improve our services
- Fraud Prevention: To detect and prevent fraudulent transactions and abuse
- Legal Compliance: To comply with legal obligations and enforce our terms
How We Share Your Information
We may share your information with third parties in the following circumstances:
Service Providers
We share information with companies that provide services on our behalf, such as payment processing, shipping, email delivery, and analytics. These providers are contractually obligated to protect your information.
Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Legal Requirements
We may disclose information if required by law, court order, or government request, or to protect our rights and property.
With Your Consent
We may share information with other parties when you give us explicit permission to do so.
Note: We do not sell your personal information to third parties for their marketing purposes.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Our Security Measures Include:
- SSL encryption for data transmission
- Secure payment processing through trusted providers
- Regular security audits and updates
- Access controls and authentication
- Employee training on data protection
Important: While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Access
Request a copy of the personal information we hold about you
Correction
Request correction of inaccurate or incomplete information
Deletion
Request deletion of your personal information
Portability
Request transfer of your data to another service
Opt-Out
Unsubscribe from marketing communications
Object
Object to processing of your personal information
To exercise these rights, please contact us at privacy@kuldu.com.
Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Email: privacy@kuldu.com
Mail:
Kuldu Privacy Team
6599 Glen Erin Dr, Suite 2134
Mississauga L5N 2X3
ON Canada